0
Not a bug

Chart Update Issue

Terry T 2 years ago updated by Eric.Rush (Project Lead) 2 years ago 2

Hello.  I am a big fan of your planning tool; it's what I use every time before I go out to fly.  One issue I've noticed is the chart updating process.  For instance at KBRD, the FSS frequency listed on the chart is 123.65, whereas the actual frequency, permanently changed in a NOTAM last April (or so), is 122.2.  Doesn't the planner chart, listed as "Powered by Jeppesen", get updated on the same cycle as all Jeppesen charts?


Thanks for the excellent tool and all you do!


Terry Tichenor

terrytt1212@gmail.com

Answer

Answer
Not a bug

We did receive a response back from Jeppesen and according the FAA's eNASR database, the frequency for Princeton FSS at Brainerd is 123.65 (see screenshot below). This data comes directly from the FAA and until it is updated in their database, that is what will be shown in anyone's system that uses that data since it is deemed to be "official". However, NOTAMs will supersede this data when published and should always be consulted prior to any flight to get the most up-to-date information.

This anomaly is not unusual in that it can take quite a while sometimes for the FAA to update their official database if the change is permanent.


Hope this helps and let us know if we can clarify anything else.



Under review

Hello,

I will forward this onto our partners at Jeppesen for further investigation. I know the data on the charts comes directly from the FAA data and is updated every 28 days. If the only location the FAA frequency is noted as being changed is via NOTAM, I suspect that does not get pulled into the data used by the charts since NOTAMs may or may not be permanent and are not structured in a way that makes them machine readable to any degree of accuracy.


I'll provide an update here once I hear back from Jeppesen.


Answer
Not a bug

We did receive a response back from Jeppesen and according the FAA's eNASR database, the frequency for Princeton FSS at Brainerd is 123.65 (see screenshot below). This data comes directly from the FAA and until it is updated in their database, that is what will be shown in anyone's system that uses that data since it is deemed to be "official". However, NOTAMs will supersede this data when published and should always be consulted prior to any flight to get the most up-to-date information.

This anomaly is not unusual in that it can take quite a while sometimes for the FAA to update their official database if the change is permanent.


Hope this helps and let us know if we can clarify anything else.